In-house average weekday ridership for April was 3,003, up by 3.24% from last year. Supplemental providers average weekday ridership was 369, up by 6.93%. Combined in-house and supplemental providers average weekday ridership was 3,372, up by 3.63%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 21,783 boardings, up 2.56% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.00% for April. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.77%. On-time performance for trips with a desired arrival time was 65.52% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 93.10% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of April, Handi-Van operated 72,909 trips including 7,719 trips that were longer than one hour in trip time. The analysis found that 72.52% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 787 or 10.20% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,328 or 17.20% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 76.29% for April, down by -2.13% from last year.
Over the month of April, reservationists answered 41,219 calls. Of those calls, 97.63% were answered within 3 minutes, and 99.40% were answered in 5 minutes.
| "April FY2025" | "April FY2024" | "April FY2019 Pre-COVID" | "% Change FY 24 to 25" | "10 Month FY2025" | "10 Month FY2024" | "10 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 90,000 | 86,787 | 103,547 | 3.70% | 873,343 | 851,560 | 994,880 | 2.56% | 1,197,533 | |
| Average Weekday Ridership | 3,372 | 3,254 | 3,927 | 3.63% | 3,302 | 3,233 | 3,860 | 2.14% | 3,856 | |
| Unique Riders During the Month | 5,682 | 5,476 | 5,945 | 3.76% | 5,594 | 5,379 | 5,802 | 4.00% | 5,810 | |
| Cost per Revenue Hour | $119.37 | $113.48 | $90.16 | 5.19% | $117.05 | $113.31 | $87.32 | 3.30% | $87.76 | <= $90 |
| Cost per Passenger Trip | $56.51 | $52.85 | $40.26 | 6.93% | $55.21 | $53.01 | $39.55 | 4.15% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.36 | $7.82 | $5.79 | 6.87% | $8.13 | $7.78 | $5.84 | 4.40% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.11 | 2.15 | 2.24 | -1.62% | 2.12 | 2.14 | 2.21 | -0.82% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.73% | 3.03% | 4.09% | -0.30% | 2.85% | 3.11% | 4.32% | -0.25% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.71% | 77.94% | 76.33% | -1.24% | 76.83% | 77.92% | 75.94% | -1.09% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.77% | 0.72% | 1.94% | 0.05% | 0.83% | 0.72% | 2.15% | 0.11% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.02% | 0.12% | 0.01% | 0.04% | 0.03% | 0.12% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.00% | 88.99% | 87.72% | -0.99% | 88.47% | 88.82% | 88.18% | -0.35% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.77% | 89.71% | 89.66% | -0.94% | 89.30% | 89.54% | 90.33% | -0.23% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.03% | 0.88% | 0.82% | 0.15% | 0.83% | 0.87% | 0.75% | -0.04% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 65.52% | 55.10% | 62.37% | 10.42% | 57.76% | 56.06% | 60.76% | 1.69% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.52% | 73.72% | 67.93% | -1.19% | 73.51% | 73.70% | 68.75% | -0.19% | 68.69% | 50% |
| Excessive Trip Length | 10.20% | 9.21% | 13.14% | 0.99% | 9.50% | 9.09% | 13.08% | 0.41% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.31% | 4.06% | 4.30% | 0.25% | 4.29% | 4.19% | 4.44% | 0.10% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.58% | 19.53% | 21.28% | 1.05% | 21.18% | 20.29% | 23.21% | 0.89% | 23.11% | < 15% |
| Missed Trip Rate | 1.25% | 1.09% | 0.98% | 0.16% | 1.05% | 1.09% | 0.92% | -0.03% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.20 | 3.03 | 2.09 | -27.20% | 2.29 | 2.48 | 1.53 | -7.73% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.40% | 98.96% | 37.09% | 0.44% | 99.29% | 97.97% | 51.92% | 1.32% | 50.30% | 99% |
| Vehicle Availability | 76.29% | 78.42% | 79.85% | -2.13% | 75.70% | 73.49% | 86.83% | 2.21% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
